Associate Director of Admissions Events, Tours & Customer Service (4103)
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Position Information
Posting Detail Information
Working Position Title | Associate Director of Admissions Events, Tours & Customer Service (4103) |
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Classification | Associate Director |
Position Number | 00004103 |
Open Date | 02/20/2024 |
Close Date | |
Priority Review Date | 03/11/2024 |
Employee Class | Staff |
Full-Time/Part Time | Full-Time |
FTE | 1.00 |
Position Status | Regular |
FLSA | Exempt |
Job code | 1060SPS03 |
Union Representation | Non-Union |
Union Code | N/A |
Unit/Department | Admissions Tours & Events |
College/Unit | Enrollment Management |
Division | Enrllmnt Mgmt, Mktg & Comms Dv |
Location | WI 101 |
Link to Department Website or Custom Search Page | https://www.niu.edu/admissions/index.shtml |
Position Summary, Requirements, and Qualifications
Position Summary, Requirements, and Qualifications
Overview | Chartered in 1895, Northern Illinois University (NIU) is a student-centered, regional public research institution with a diverse and international student body of approximately 17,000 students. Located 65 miles from downtown Chicago, in DeKalb, Illinois, NIU is a thriving community of dedicated faculty, staff, students, alumni, local residents and friends. Together, we support the goal of providing upward mobility to our students as well as the opportunity to make an enduring impact on our future.
NIU has a long, rich tradition of academic excellence with a breadth of programmatic offerings that support the academic aspirations of our students. Our nationally and internationally recognized faculty are not only dedicated to advancing their academic disciplines, but, in collaboration with NIU staff, are also focused on providing meaningful curricular and co-curricular experiences that prepare NIU students to be successful in achieving their future goals. NIU is classified by the Carnegie Foundation as a Research University/High Research Activity and a Carnegie Engaged University. NIU offers baccalaureate, master’s, doctoral and law degrees across more than 40 academic departments and seven colleges.
NIU has a fiercely proud alumni base of well over 240,000 and boasts accomplished careers in a diverse array of fields and professions. They primarily reside in the northern Illinois region, creating dynamic professional networks for NIU students and faculty, and providing economic vitality to the region and state. Proximity to Chicago and its suburbs make NIU a diverse community that celebrates the lived experiences each student, faculty and staff bring to campus and the learning environment. Huskies value the ideas and insights every person has to offer, and we discover our commonalities by embracing and discussing our differences. We grow from challenging one another, and we’re strong because of the way that we support one another. Most importantly, we value a sense of pride in being a Huskie and belonging to the Huskie family. |
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Position Summary | The Associate Director of Admissions Events, Tours & Customer Service designs, implements, executes, and evaluates campus visits programs and special projects contributing to a positive campus visit experience using customer service protocols, university policies, and procedures and requirements of multiple academic programs. This position serves as a primary advisor to the Director of Admissions in matters and strategies regarding recruitment and yield events and recruitment events involving other NIU departments and external constituents. |
Essential Duties and Responsibilities | Strategy and Vision
Call Center Management
Campus Visits Experience
Marketing and Communications
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Minimum Required Qualifications (Civil Service) | N/A |
Knowledge, Skills, and Abilities (KSAs) (Civil Service) | N/A |
Specialty Factors (Civil Service) | N/A |
Preferred Qualifications (Civil Service) | N/A |
Minimum Required Qualifications (SPS) |
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Additional Requirements (SPS) | N/A |
Preferred Qualifications (SPS) |
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Physical demands/requirements | Will be required to lift and transport 25/50 lbs boxes. Valid driver’s license. |
Appointment and Compensation Details
Appointment and Compensation Details
Anticipated Appointment Start Date | 4/1/2024 |
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Anticipated Appointment End Date | |
Percent of Staff Year | 1.00 |
Standard Hours Per Week | 37.50 |
Working Hours | 8:00am - 4:30pm Evenings & Weekends as required |
Salary | $64,992.00/Annually |
Hourly or Semi-monthly Pay Rate/Range | $2,708.00 per pay period |
Earn Type | Salary |
Application Procedure
Application Procedure
Application Procedure | For full consideration, prospective applicants will need to visit https://employment.niu.edu/postings/76501 to create an application profile and submit the following application materials by March 11, 2024: Required Documents
Applications received after March 11, 2024 are welcomed but will be considered as needed. |
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Special Instructions | |
Quick Link to Applicant | https://employment.niu.edu/postings/76501 |
Is Background Check Required? | Yes |
EEO Statement Summary | In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action. The following person has been designated to handle inquiries regarding the non-discrimination policies: Ethics and Compliance Officer, Title IX Coordinator Health Services 230 TitleIXCoordinator@niu.edu 815-753-5560 |
Visa Policy | In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. |
ADA Accommodation |
NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu. |
Safety Information |
NIU provides annual reports on campus security and fire safety. Read the Annual Safety and Security Report. Contact the Ethics and Compliance Office at 815-753-1649 for a hard copy. Read the Fire Safety Report. Contact the Department of Environmental Health and Safety at 815-753-0404 for a hard copy. |
Applicant Documents
Required Documents
- Resume/Curriculum Vitae
- Cover Letter
- List of References
- Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
- Transcripts (unofficial with official required at hire)
- Other
Supplemental Questions
Required fields are indicated with an asterisk (*).